Complaints
 
We are committed to providing outstanding services to our valued clients. If you are dissatisfied with our services, please contact us at;
 
Email:  info@addinsure.com
We subscribe to Insurance Brokers Code of Practice and the Financial Ombudsman Service Australia (FOS) Ltd (FOS), a free customer service. With effect from 1 November 2018 FOS will be replaced by the Australian Financial Complaints Authority (AFCA).  If your complaint is not successfully resolved by our office within 45 days from the date reported to our office, it can be referred to FOS or AFCA to assist in making an independent assessment of your issue(s).
  • with the Financial Ombudsman Service Australia if lodged before 1 November 2018:
  • Online: fos.org.au
  • Email: info@fos.org.au
  • Phone: 1800 367 287
  • Mail: Financial Ombudsman Service Limited GPO Box 3 Melbourne VIC 3001; or
 
  • with the Australian Financial Complaints Authority if lodged on or after 1 November 2018:
 
 
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC
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Any advice given is general advice and does not consider personal needs or financial objectives. Before you make any decision to acquire any product please contact us for a Product Disclosure Statement or Policy Wording.

General insurance services are provided by Add Insure Pty Ltd ABN 65 066 463 803 AFSL 1282 515

Licensee disclaimer – Add Insure is a Corporate Authorised Representative of Steadfast IRS Pty Ltd ABN 95 159 898 398 AFSL 435538. The information contained on this website is for Australian residents only.

Insurance Services: Business | Small Business | Commercial

Locations: Sydney - Brisbane - Melbourne

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